Typical Service Costs
Should you require additional parts or labour we will advise you prior to commencing any further work so that you have a clear understanding of how much it will cost you. Following this you will be able to make a decision as to whether you wish to proceed with the repair or service accordingly. The service call and any additional labour is still payable regardless on the day.
*The above costs are to be used as an indication of labour only. The age, condition and location of the equipment will also have an influence on costs. The above costs do not include any parts or consumables which may be used during the service. ** Full payment is required on the day by Visa, MasterCard, EFTPOS or Cash - (Visa or MasterCard payments will attract a 2% surcharge) **
PLEASE CONFIRM WE SERVICE YOUR SUBURB BEFORE PROCEEDING CLICK HERE FOR OUR SERVICE AREA MAP
Appointments TimesYou can expect our serviceman’s arrival to be as close to your scheduled time as possible. However, please allow a 2 hour window of arrival from the preferred booking time to cater for any unexpected delays that may occur.
So.. If scheduled time is 10am...you should expect our arrival between 10am and 12 noon on the day you have selected.
Height Policy and FAQs
We are unable to access residential equipment located externally on 2 storey roofs or an equivalent height greater than 4 meters above ground level.
Access to any commercial building where equipment is only accessible externally of the building at a height greater than 4 meters above ground level must comply with the Occupational Health and Safety Act 2004 (Vic) and our company working at heights policy. (This may involve the hiring of mechanical work platforms or fall protection barriers which will be at the clients expense)
WE DO NOT SERVICE EVAPORATIVE COOLING UNITS INSTALLED ON DOUBLE STOREY HOUSES
WE DO NOT SERVICE WALL HEATERS, SPACE HEATERS OR IMITATION LOG FIRES
WE DO NOT CARRY OUT REPAIRS OR CLEANING OF DUCTINGWE DO NOT INSTALL WI-FI THERMOSTATS ( IE NEST, ECOBEE, ETC)For more information on our OH&S requirements please contact us prior to booking online.
You will receive a text message reminder before your appointment